![]() ![]() In the context of a paperless customer experience, it’s not the user who has to remember deadlines, but rather the system itself that presents them through a personalized notification service.The paperless experience must facilitate the reception of documents, their collection, and their eventual retrieval if necessary by the user.The documents received can still be easily consulted and understood just like “classic” paper documents.Opening and responding to received documents can take less time.There are so many ways for this to happen, so many benefits a company can provide via a new customer experience that is realized through the paperless experience: In other words, there must be advantages for both the company and the customer: in this sense, the paperless experience must translate into a better customer experience. The customer also expects to see the customer experience improved in some way, and herein lies the key: for the transition to the paperless experience to be successful, it must also be perceived as such by the consumer himself. In fact, it’s not just the individual company that benefits from dematerialization, but the customer himself who benefits from a service that goes beyond the simple invoicing or receipt of a document. Not only invoicing, but above all, experience In this way, you can make your internal processes more efficient, faster, cheaper, and, above all, more convenient for customers. “Half-digitization” often ends up amplifying pre-existing criticalities, causing more harm than good.įor this reason, it is necessary to intervene in the process in order to eliminate the possible bottleneck effect that one could run into, even with digital documents. Leaving workflows and processes unchanged, in fact, also leaves the critical organizational issues and the consequent diseconomies they cause unchanged. If you limit yourself to replacing the document while maintaining the existing business procedure, then the most you can achieve is a reduction in the amount of paper used.įor the rest, however, there are no benefits, quite the opposite. Of course, the document in its paper form disappears, but intervening only at this level is undoubtedly restrictive. Obviously, in order to finally say goodbye to paper, it is necessary to adopt solutions that enable the path of dematerialization, an expression that means ” IT activity applied in creating a document exclusively – or primarily – in an appropriate digital format, usable by computer, aimed at destroying the previous paper materiality of the same documents.”Īs you can understand from the definition, dematerialization is a wide and complex process that cannot be limited only to the “disappearance” of the paper document and its replacement with a digital file. Paper is disappearing, but processes must also be changedĮvery day, companies in Italy and elsewhere consume a large amount of paper, sometimes due to actual inefficiencies, and sometimes because adequate systems have not yet been adopted and processes have not been “modernized” to eliminate paper. In the long run, the objective of every company should be to build and provide a truly paperless experience that is convenient and efficient for all its customers. This direction is to dematerialize the company’s internal and external document processes along the entire business chain, exploiting the many tools provided by digital transformation. ĭigitization is the common thread running through these three separate phenomena, which together indicate the direction that every company will have to take sooner or later in order to remain competitive over time. In reality, there is a connection, and indeed it lies in a certain trend that is becoming increasingly important and relevant for companies in any sector: digitalization. All this without forgetting compliance, which brings with it the use of specific and useful technologies for all companies.Īt first glance, the title of this article may seem paradoxical, or at least not so obvious, since it correlates three aspects that are very distant from each other, at least apparently: compliance, internationalization and billing experience. If it is done well, it can become a valuable opportunity for contact with customers, a pathfinder for the implementation of other digital technologies and a tool for expanding one’s target market. Digitization and electronic invoicing: Invoicing is a key step for every company, but not for the usual reasons. ![]()
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